Program terms
Last updated: 20 September 2026
Program operator: Lutendotech OÜ (registry code 16734112), Tornimäe tn 5, 10145 Tallinn, Estonia.
These terms govern the Lutendo tester program: milestone points, the rank they drive, cashback, and return cases. Clause numbers are stable identifiers; the app refers to them.
T-1 Milestone points program
T-1.1 Nature of points
Milestone points are a loyalty benefit of the Lutendo platform. They are credited only for completed actions described in clause T-1.2 and cannot be purchased. Points are not money, not e-money and not a means of payment. From 20 September 2026 they carry no monetary value, they are not converted into money, vouchers, goods or any other benefit with a cash value, and their only effect is your rank under clause T-2.
T-1.2 Earning
Points are credited for the following milestones of a marketplace campaign application: application approval, purchase submission, review submission, review verification, and cashback confirmation. The number of points per milestone, including any speed-based multiplier between 1x and 2x, is shown in the app before and during participation. The credited value is fixed at the moment of crediting.
T-1.3 Reversal of credited points (exhaustive triggers)
Credited points for a campaign application are reversed in exactly these cases and in no others: (a) your accepted application is cancelled by the seller or by Lutendo administration AFTER you have submitted an order ID for it; (b) a review that had been verified for that application is later withdrawn or removed; (c) Lutendo establishes manipulation or fraud in connection with that application, in accordance with clause T-2.3; (d) you cancel your own application before it has been accepted, in which case only the points credited for submitting that application are reversed. If your accepted application is cancelled before you have submitted an order ID, you keep every point credited for it. An expired purchase window, a rejected application, and a review that could not be matched to your reviewer profile never reverse points. A reversal equals exactly the points credited for that application, occurs at most once per application and per case, and is shown as its own entry in your points history, stating its reason. One-time first-milestone bonuses are reversed only in case (c). You will be notified in the app when a reversal occurs. Lutendo has no right to revoke credited points at its discretion.
T-1.4 Negative balance
If a reversal exceeds your current points balance, the balance becomes negative. A negative balance is settled exclusively by offsetting against points you earn in the future. Lutendo will not demand payment of money from you for a negative balance caused by a reversal under clause T-1.3.
T-1.5 No lapse by time; program changes
Points do not lapse through the mere passage of time. Lutendo may change or discontinue the points program for the future with at least three months' notice in text form. On 20 September 2026 the program changed: points became a rank signal only, and the exchange of points for rewards ended. That change withdrew no points from you and none will be withdrawn by it: every point credited to you keeps its full effect on your rank under clause T-2, and any exchange you had already requested before that date is still honoured.
T-2 Points, rank and manipulation
T-2.1 No monetary value, no conversion
From 20 September 2026, points are a rank signal and nothing else. They cannot be exchanged, transferred, sold or paid out, and they are never converted into money, vouchers, goods or any other benefit with a cash value. There is no rate at which they could be exchanged, and nothing to spend them on. What points do is determine your rank, which is shown on your profile.
T-2.2 How rank is determined
Your rank follows the total points credited to you over the lifetime of your account, measured against the thresholds shown in the app. A rank once reached is kept: a reversal under clause T-1.3 lowers your points and never your rank. An open case under clause T-4 pauses cashback and does not affect points already credited to you.
T-2.3 Manipulation
Points obtained through conduct that violates these terms, namely reviews not based on a real purchase and test, the use of multiple accounts, or manipulation of milestones, may be reversed. The reversal is limited to the points attributable to the specific violating applications, and you will be notified with the reason.
T-3 Cashback
T-3.1 Lutendo-guaranteed cashback (own obligation)
Where a campaign is marked "Lutendo guaranteed", the cashback claim arises upon fulfilment of the campaign conditions solely and directly against Lutendo. Lutendo pays this cashback as its own contractual obligation, by SEPA transfer or the payout method offered in the app. Your claim does not depend on whether, when, or in what amount the seller pays Lutendo.
T-3.2 Conditions and timing
The cashback conditions (eligible purchase, order verification, review verification where the campaign requires it) and the payout amount are shown per campaign before you apply. Lutendo-guaranteed cashback is paid after the final campaign condition is verified, at the latest within 14 days.
T-3.3 Seller-paid cashback (self mode)
Where a campaign is not marked "Lutendo guaranteed", the cashback claim runs solely against the seller of that campaign. Lutendo operates the platform, transmits the seller's payout confirmation, and provides the dispute tools of clause T-4, but is not the debtor of this cashback.
T-3.4 Product return voids the cashback
The cashback compensates a kept and tested product. If you return the product or your purchase is cancelled or refunded by the marketplace, the cashback claim for that order lapses; cashback already paid for a returned order must be repaid through the settlement process in the app.
T-4 Return cases
T-4.1 Opening and pause
If a seller reports an order as returned, a case is opened and you are notified in the app immediately. While the case is open, cashback on your account is paused. Sellers can open at most a limited number of cases per day, and every case is reviewable.
T-4.2 Resolution, annulment, appeal
A case ends either by settlement through the process shown in the app or by annulment. If you consider a case wrong, contact support through the link in the case notification; a case found to be mistaken is annulled with full effect: the pause ends and the case does not count against your account, your trust level or your history.